Privacy Policy

Please read these Terms and Conditions carefully before using the home service booking mobile application (“pigybak”). By using pigybak, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using pigybak.

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that pigybak is not responsible for third party access to your account that results from theft or misappropriation of your account. pigybak and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

The Application facilitates the booking of home service providers (“Service Providers”) by homeowners. The Application acts as a platform connecting homeowners with Service Providers, but does not guarantee the quality of the work provided.

Service Providers listed on the Application are independent contractors and not employees or agents of the Application. The Application does not guarantee or warrant that the Service Providers are qualified or licensed.

pigybak does not guarantee the quality, accuracy, or suitability of the work performed by the Service Providers. Homeowners are responsible for assessing the qualifications and credentials of Service Providers before hiring them.

pigybak does not guarantee that leads provided to homeowners will result in qualified or suitable service providers. The suitability of the leads depends on various factors beyond the Application’s control.

By using the Application, you authorize pigybak to collect and share your data with affiliated third parties for the purpose of data analytics, tracking, and improving the user experience.

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent. However, we may share your information in the following circumstances:

With service providers and partners who assist us in delivering our services.

In response to legal requests and to comply with applicable laws.

To protect our rights, privacy, safety, or property, as well as those of our users and the public.

pigybak may collect and distribute anonymized and aggregated data for analytical, research, or marketing purposes. Personal information will be protected and anonymized.

We may collect certain information when you use our App, including but not limited to:

Personal Information: We may collect personal information you provide to us, such as your name, email address, and other contact information.

Device Information: We may automatically collect certain information about your device, including your device type, operating system, and unique device identifiers.

Usage Information: We may collect information about how you use the App, including your interactions with the App’s features, the content you view, and the actions you take.

We may use the collected information for various purposes, including but not limited to:

Providing and improving our services.

Personalizing your experience within pigybak.

Sending you updates, newsletters, and promotional content (if you opt-in).

Analyzing App usage and trends to enhance functionality.

Responding to your inquiries and providing customer support.

Upon deactivation, a user can request personal data to be removed via emailing support@pigybak.com. pigybak will then process the request, removing data from the pigybak database, and then sending a confirmation email back to the user. Note transaction data stored by the third party payment provider is subject to the payment provider’s policies. By initiating the request, the user understands and agrees that the account cannot be reactivated and would require re-registering to utilize the application in the future.

The Application allows businesses to self-report diversity information, veteran status, and sustainable practices. The accuracy of the reported data and sustainable practices is the responsibility of the reporting business.

By signing up for the Application, users acknowledge and accept the potential public display of their self-reported veteran status and minority status as part of their business information.

Users are responsible for their actions and agree not to engage in unlawful or abusive behavior. pigybak may suspend or terminate user accounts for violations of these Terms and Conditions.

pigybak  is not responsible for conflicts of interest between businesses and contractors. It is the responsibility of the parties involved to manage and resolve any conflicts independently.

pigybak is not responsible for job cancellations initiated by either the business or the contractor. Credits will not be awarded back to the user’s account for job cancellations.

Transactions conducted through the Application may be subject to credit card fees imposed by the payment processor. Users are responsible for applicable fees associated with their transactions.

pigybak takes reasonable measures to protect user data, but cannot guarantee absolute security. Users are responsible for maintaining the confidentiality of their account credentials.

Upon deactivation, a user can request personal data to be removed via emailing support@pigybak.com. pigybak will then process the request, removing data from the pigybak database, and then sending a confirmation email back to the user. Note transaction data stored by the third party payment provider is subject to the payment provider’s policies. By initiating the request, the user understands and agrees that the account cannot be reactivated and would require re-registering to utilize the application in the future.

The Application may utilize third-party service providers for various functionalities. pigybak is not responsible for any actions or errors of these third parties.

www.pigybak.com may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of pigybak and pigybak is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. pigybak is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by pigybak of the site or any association with its operators.

Certain services made available via www.pigybak.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the www.pigybak.com domain, you hereby acknowledge and consent that pigybak may share such information and data with any third party with whom pigybak has a contractual relationship to provide the requested product, service or functionality on behalf of www.pigybak.com users and customers. You will be able to connect your pigybak account to third party accounts. By connecting your pigybak account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature.

pigybak strives for uninterrupted availability but may experience temporary unavailability due to maintenance or technical issues. pigybak is not liable for any losses or damages incurred due to service interruptions.

All intellectual property rights within the application belong to pigybak and its licensors. Users are prohibited from using, reproducing, or modifying any part of pigybak without prior written consent.

Visiting www.pigybak.com or sending emails to pigybak constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

pigybak and the domain may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”). You agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.

By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded; restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; violate any applicable laws or regulations.

pigybak has no obligation to monitor the Communication Services. However, pigybak reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. pigybak reserves the right to terminate your access to any or all of the Communication

Services at any time without notice for any reason whatsoever.

pigybak reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in pigybak’s sole discretion.

Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. pigybak does not control or endorse the content, messages or information found in any Communication Service and, therefore, pigybak specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized pigybak spokespersons, and their views do not necessarily reflect those of pigybak.

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials.

pigybak does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.pigybak.com only with permission of a parent or guardian.

You are granted a non-exclusive, non-transferable, revocable license to access and use of pigybak (and domain, www.pigybak.com) strictly in accordance with these terms of use. As a condition of your use of pigybak, you warrant to pigybak that you will not use the application for any purpose that is unlawful or prohibited by these Terms. You may not use pigybak in any manner which could damage, disable, overburden, or impair pigybak or interfere with any other party’s use and enjoyment of the application (and domain). You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through pigybak.

All content included as part of pigybak services including but not limited to the posting of home service jobs, messaging for home services, and rating of contractors and homeowners, (the “Service”), such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of pigybak or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on pigybak or the domain. pigybak content is not for resale. Your use of pigybak does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of pigybak and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of pigybak or our licensors except as expressly authorized by these Terms.

pigybak does not claim ownership of the materials you provide to pigybak (including feedback and suggestions) or post, upload, input or submit to the pigybak domain or our associated services (collectively “Submissions”). However, by posting, uploading, inputting, providing or submitting your Submission you are granting pigybak, our affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.

No compensation will be paid with respect to the use of your Submission, as provided herein. pigybak is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in pigybak’s sole discretion.

By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

Upon deactivation, a user can request personal data to be removed via emailing support@pigybak.com. pigybak will then process the request, removing data from the pigybak database, and then sending a confirmation email back to the user. Note transaction data stored by the third party payment provider is subject to the payment provider’s policies. By initiating the request, the user understands and agrees that the account cannot be reactivated and would require re-registering to utilize the application in the future.

The Service is controlled, operated and administered by pigybak from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the pigybak Content accessed through pigybak or the domian in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

You agree to indemnify, defend and hold harmless pigybak, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney’s fees) relating to or arising out of your use of or inability to use pigybak or Services, any user submissions made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. pigybak reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with pigybak in asserting any available defenses.

In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator’s award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney’s fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.

Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH’S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and pigybak agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.

pigybak and its operators are not responsible for any damages, losses, or injuries resulting from the services provided by the Service Providers. Homeowners assume all risks associated with hiring and engaging Service Providers through Pigybak.

The information, software, products, and services on Pigybak’s website may contain inaccuracies or errors. pigybak and its suppliers can make improvements or changes to the site at any time.

pigybak and its suppliers do not guarantee the suitability, reliability, availability, timeliness, or accuracy of the information, software, products, services, and related graphics on the site. They are provided “as is” without any warranty or condition.

pigybak and its suppliers are not liable for any direct, indirect, punitive, incidental, consequential damages, or any other damages arising from the use or performance of the site, including delays or inability to use it, provision or failure to provide services, or any information obtained through the site. This applies regardless of whether the damages are based on contract, tort, negligence, or other legal grounds. If you are dissatisfied with the site or its terms of use, your only remedy is to stop using the site.

pigybak reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Ohio, USA and you hereby consent to the exclusive jurisdiction and venue of courts in Ohio in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and pigybak as a result of this agreement or use of the Site. pigybak’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of pigybak’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by pigybak with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Upon deactivation, a user can request personal data to be removed via emailing support@pigybak.com. pigybak will then process the request, removing data from the pigybak database, and then sending a confirmation email back to the user. Note transaction data stored by the third party payment provider is subject to the payment provider’s policies. By initiating the request, the user understands and agrees that the account cannot be reactivated and would require re-registering to utilize the application in the future.

Unless otherwise specified herein, these terms and conditions constitute the entire agreement between the user and pigybak with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and pigybak with respect to the Site. A printed version of these terms and conditions and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

pigybak reserves the right, its sole discretion, to change these Terms and Conditions. The most current version of the Terms will supersede all previous versions. pigybak encourages you to periodically review the Terms to stay informed of our updates.